Privacy Policy

1. Introduction

EcomMatrix respects your privacy. This Privacy Policy explains how we collect, use and protect information submitted through our website, lead forms, CRM, WhatsApp communication and related business services.

2. Information We Collect

We may collect your name, phone number, email address, city, business details, service interest, budget range, timeline, form answers, website source information, UTM campaign data, device/browser information and communication history.

3. How We Use Your Information

We use your information to respond to inquiries, qualify leads, provide service details, follow up on applications, improve our marketing, manage customer communication, provide business support and maintain internal CRM records.

4. WhatsApp and Communication

If you submit your phone number or contact us on WhatsApp, we may contact you through WhatsApp, phone call, SMS or email regarding your inquiry, application, service request or customer support. You may ask us to stop contacting you at any time.

5. Marketing and Tracking

We may use tools such as Meta Pixel, browser cookies, conversion APIs and campaign tracking parameters to understand website performance, measure advertising results and improve our services. This may include event data such as page views, lead submissions and campaign attribution.

6. Data Sharing

We do not sell your personal information. We may share limited information with trusted service providers, technology platforms, advertising platforms, CRM systems, communication tools and team members when required to provide our services or operate our business.

7. Data Security

We take reasonable steps to protect your information from unauthorized access, misuse or disclosure. However, no online system can be guaranteed to be completely secure.

8. Data Retention

We retain submitted information for as long as necessary to manage inquiries, provide services, maintain business records, improve operations and comply with applicable requirements.

9. Your Choices

You may request correction, update or deletion of your personal information by contacting us. You may also opt out of promotional communication by asking our team to stop contacting you.

10. Contact Us

For privacy-related questions, contact us at:

growth@ecommatrix.site